| Your
Name |
|
|
| Your
Email Address |
|
|
| HypNetise
Therapy Purchased |
Stress Video |
Stress MP3 |
| |
Smoking Video |
Smoking MP3 |
| |
Motivation Video |
Motivation MP3 |
| |
Weight Loss Video |
Weight Loss MP3 |
| |
Fears & Phobias Video |
|
| |
Chronic Pain Video |
|
| |
Premature Ejaculation Video |
|
Your
Problem |
| Email
Issues |
|
|
No access link email received |
|
| What
email address did you use when ordering?
|
Please
retype the email address did used when ordering
An incorrect email addresses will result in your not receiving confirmation
emails |
|
Did you receive a SecPay/HypNetise Receipt?
Yes
No |
SecPay/Hypnetise
Order Number
|
|
| Please
note that some ISPs (including AOL) block auto generated emails. We will
retrieve your access details from our database and email them to you,
enabling you to access the purchased programme |
| Payment
Issues |
|
|
|
I have paid more than once |
How
many times?
|
| What
email address did you use when ordering?
|
Please
retype the email address did used when ordering
Incorrect email addresses will result in your not receiving confirmation
emails |
| Did
you receive SecPay/HypNetise Receipts?
Yes
No |
SecPay/Hypnetise
Order Number/s
|
Pressing
the browser Back Button whilst using the SecPay purchasing system can
occasionally cause the order to be processed more than once. We will
identify duplicate transactions and refund your card for any payments
made in error. |
| Video
Issues |
|
|
|
I cannot view the purchased video at all |
|
| The
answers to the following questions will assist us in identifying your
problem and in most instances we will be able to satisfactorily resolve
your difficulties. Please note that due to the enormous variety in age
and specification of PCs and MACs in use that not all machines have the
technical capability of viewing the video content. Various issues could
affect the performance of the video, including your operating system,
the speed of your internet connection, the presence of suitable player
software, available memory and disk space and the speed of your processor.
The site has been designed to cater for both PC and MAC users and has
been tested on all popular browsers.. |
| I
was able to view the intoductory video
Yes
No :
I was able to view the therapy intoductory video
Yes
No |
| If
the answer to these questions is"Yes" you should be able to
view the therapy video. |
| The
intoductory videos ran smoothly
Yes
No |
If
the answer to this question is "Yes" you should be able to view
the therapy video.
If "No" you may have issues with your broadband or network speed.
Try viewing from a different machine (at home rather than at work) or
at a different time |
| The
link to the purchased video works correctly
Yes
No |
| If
"No" we will test the link sent, reset your entitlement to 5
plays and email you with our results. |
| The
purchased video starts playing
Yes
No |
| If
"No" we will test the link sent, reset your entitlement to 5
plays and email you with our results. |
| The
purchased video pauses whilst watching
Yes
No |
If
"Yes" you may have issues with your broadband or network speed.
Try viewing from a different machine (at home rather than at work) or
at a different time |
Other
Information that may help us - The more information we have
the higher the chance we have of resolving your issues |
Please
tell us what type of system you are using, (e.g. PC or MAC), the operating
system (e.g. XP Pro), are you at home or on an office network, broadband
speed etc. |
|
| Please
describe your difficulties using HypNetise.com |
|
We
will review your answers and email you with any suggested solutions
that we may have to your technical issues.
If
we feel that there are technical reasons why we are unable to offer
a satisfactory technical solution we will refund your payment to HypNetise.com.
We
are unable to offer refunds on the grounds that the therapy was unaffective. |
|
|
